Frequently Asked Questions

What if I placed an order but I haven’t received any confirmation?

Please note that your order confirmation message may take up to 15 minutes. Remember to also check your spam or junk folder just in case! If you still didn’t get it, please give us a call to help out!

Received a different item to what you have ordered?

We're here to ensure you get the right item every time. If for any reason you face an issue with your order, please don't hesitate to reach out to our customer support team directly for help at +971 54 477 1910

How to cancel or modify an order?

To cancel or modify your order, simply reach out to our customer service at luckyskyofficial@gmail.com or +971 54 477 1910. Contacting them promptly will allow you to inquire about canceling or modifying your order. Lucky Sky's customer service team will provide you with the necessary information and assistance tailored to your specific situation.

I am having a problem with my payment when submitting an order?

There are multiple reasons why a payment might fail during checkout. Sometimes, the issue is related to the card being used/limit of the card or the validity if using a foreign card; in this case, you can get in touch with your issuing bank.

If you can't determine the nature of the issue, please send an email with the error details, if possible supported by a screenshot, to our customer service email address luckyskyofficial@gmail.com, so we can assist you further in resolving the issue.

We are dealing with bulk quantity, how can we proceed?

To become a B2B member please contact +971 54 477 1910.

please provide your company details and and get quotes according to your requirement

Delivery Charge?

Here’s how our delivery charges work:

If your order is within the UAE, there’s a delivery fee of AED 25.
For international deliveries, the delivery fee is a fixed AED 200. (coming soon)