Return and Refund Policy

Return And Refund Policy

Return or Exchange for Regular-Priced Products:

products if defective may returned or exchanged within 7 days of the delivery date.
To initiate a return, please submit a request through our contact support team directly.
Returned items must be in their original condition and packaging to qualify for a refund.

Order Modifications & Cancellations:

We understand that things can change! If you need to modify or cancel your order, please contact us within 1 hour after placing the order. Unfortunately, if the order is already processed or shipped, we cannot make changes.

Modifications: If you need to update the shipping address or change the order details, please get in touch with us immediately. We will try our best to accommodate your request if the order hasn't been dispatched yet.
Cancellations: To cancel an order, please email us within 1 hour of placing the order. After this period, the order may already be in the processing or shipping phase, and cancellations cannot be processed.

Cancellation After Dispatch (Order "On the Way"):

Once the order has been processed and handed over to the courier for delivery, cancellations will not be accepted.
If a customer still wishes to cancel an order that is already "on the way," the customer must agree to cover any shipping costs incurred up to that point. This amount will be deducted from the refund.

Replacement or Purchase for Returned Items:

Upon the return of an item, the company will provide a replacement.

Damaged or Defective Requirements:

If an item is received in a damaged or defective condition, customers should:

Contact the company immediately with evidence such as photographs or a detailed description of the damaged items.
The company will assess the evidence and then contact and guide the customer through the appropriate steps for return, replacement, or refund.

Customer’s Responsibility for Returns:

Customers are responsible for covering the shipping costs associated with returning items.
The company will not be liable for any shipping or handling costs incurred by the customer.

Return Policy (After Delivery):

Please note that all returns must comply with our Return Policy Guidelines, and the product must be in its original condition and packaging.
To start a return, please contact our support team using the details provided on our Contact Us page.

Refund Payment Policy:

Refunds are processed within 2-5 business days upon receipt and inspection of the returned item.
The refunded amount will be credited to the original payment method.

Condition of Returned Items:

Customers may refund items under the following conditions:

The item must be unused.
The item must be in its original packaging.

Upon receiving the returned items and verifying that they meet the conditions stated above, the company will initiate the refund process.
The customer will be notified once the refund has been processed.

Shipping Regulations

Delivery Responsibility:

We partner with external courier services to deliver all orders. Once your order is prepared for shipping, it will be handed over to a third-party courier for delivery.

Courier Contact Information:

Once your order is processed and shipped, we will send you an email to your registered Gmail account with a tracking number. You can use this number to track your shipment's progress directly from the carrier's website. Incase if you did not receive tracking number please contact our customer service team
In the unlikely event that the courier is unable to resolve your issue, please contact our support team for further assistance.

Contact Information:

Please ensure you provide all important information, including a contact number, for any questions about your location.
Once your order is ready for delivery, our team will call to verify the address and arrange the best delivery time.

Customer Responsibilities

Compliance on how components are handled and stored upon receipt:

Customers are responsible for appropriately handling and storing components upon receipt.
Follow the provided guidelines to ensure the longevity and optimal performance of the products.

Prompt reporting of any problems involving discrepancies:

If you notice any discrepancies with your order, such as missing items or damaged products, please report them to our customer support within 24 hours‘ notice after receiving the shipment.

Return process guidelines:

To initiate a return, contact our customer support for instructions.
Follow the provided guidelines to ensure a smooth and efficient return process.

Legal and Regulatory Compliance

Addressing industry-specific standards:

Our products adhere to industry-specific standards, ensuring they meet quality and safety requirements.
We continuously monitor and update our practices to align with any changes in industry standards.

Consumer rights and obligations:

Customers have the right to receive products as described and in good condition.
Our obligations include providing accurate product information, processing orders promptly, and addressing any issues in compliance with consumer rights.

Dispute resolution and escalation procedures:

In the event of disputes, we encourage customers to contact our customer support for resolution.
If a resolution cannot be reached, we are committed to engaging in fair and transparent dispute resolution processes.

Warranty information and terms:

Products are covered by a 6-12 months warranty against defects, depending on the supplier or the brand provider.
The warranty period commences from the date of purchase.
To initiate the warranty process, please contact us with your order details and a description of the issue.
Additionally, there is no warranty provided for consumable items.

Communication channels for customer support:

For any inquiries or assistance, our customer support team can be reached via email or you can visit the Contact Us page for more information, or email us at luckyskyofficial@gmail.com